FlemingoDuty Free Kenya (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://flemingodutyfree.ke/, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. By using the Site, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

Personal Data
We collect personally identifiable information you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or otherwise interact with us. This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through third-party payment gateways)
  • Account login credentials (if applicable)

Non-Personal Data
We may also collect non-personal information automatically when you access the Site, such as:

IP address

  • Browser type
  • Device information
  • Pages visited and referring URLs
  • Cookies and usage data

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders
  • Provide customer support
  • Send you updates, promotions, and newsletters (you can opt out at any time)
  • Improve our website and user experience
  • Prevent fraudulent transactions and ensure security
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service Providers: such as payment processors, shipping carriers, and marketing platforms
  • Legal Authorities: when required by law or to protect our rights
  • Third-Party Analytics: like Google Analytics, to analyze website traffic and usage

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, such as remembering your preferences and understanding how you use our site. You can control cookie settings through your browser.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise your rights, contact us at info@flemingodutyfree.ke.

6. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.